Contact Us

We’d love to hear from you. Whether you have a question about sizing, need help with an order, or just want to share your feedback, we’re here to help.

For the quickest response, please reach out to us via email. Our team typically replies within 24 business hours, and we read every message personally.

Email
service@chicrochet.com

For order inquiries, please include your order number in the subject line so we can assist you as quickly as possible.

Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (EST)
We are closed on weekends and major holidays, but you can still email us anytime—we’ll get back to you as soon as we’re back in the office.

Wholesale & Press
For wholesale partnerships, media inquiries, or collaboration proposals, please use the same email address above and mark your subject line accordingly (e.g., "Wholesale Inquiry" or "Press Request"). We’ll direct your message to the right person on our team.

Returns & Exchanges
We want you to love what you order. If something isn’t quite right, you can return or exchange eligible items within 30 days of delivery. Please email us with your order number and the reason for your return, and we’ll send you return instructions and a prepaid shipping label.

Follow Us
Stay up to date with new drops, restocks, and behind-the-scenes content by following us on social media. Links are available at the bottom of our website.

We appreciate every message, question, and comment. Don’t hesitate to reach out—we’re here to make your experience with Chicrochet as smooth and enjoyable as possible.