Track Your Order

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to follow your package in real time.

How to Track

  1. Check your email inbox for the shipping confirmation from us. This email is sent automatically once your order leaves our warehouse.

  2. Click the tracking link provided in the email. This will take you directly to the carrier's tracking page where you can see the current status and estimated delivery date.

  3. Alternatively, you can log in to your Chicrochet account (if you created one during checkout) and view your order history. Your tracking number will be listed under the relevant order.

Tracking Timeline

Orders are typically processed within 1–2 business days. Once shipped, domestic orders usually arrive within 3–7 business days, while international orders may take 7–21 business days depending on the destination and customs clearance.

Please note that tracking information may take up to 24 hours to update after you receive your shipping confirmation. If your tracking number does not show any movement after 48 hours, feel free to reach out to us.

What If My Tracking Shows "Delivered" But I Haven't Received It?

Occasionally, carriers may mark a package as delivered before it is actually placed at your door. We recommend the following steps:

  • Check with neighbors or household members who may have accepted the package on your behalf.

  • Look around your property—sometimes packages are left in hidden spots like porches, garages, or side gates.

  • Contact the carrier directly with your tracking number to confirm the exact delivery location.

If you have taken these steps and still cannot locate your package, please email us at service@chicrochet.com within 3 days of the marked delivery date. We will work with the carrier to investigate and find a resolution.

Lost or Stuck Packages

If your tracking shows no updates for more than 7 days, or if your package appears to be lost in transit, please contact us immediately. We will open a case with the carrier on your behalf and keep you informed throughout the process.

International Tracking

For international orders, tracking may stop updating once the package leaves the United States and enters your country's local postal system. If this happens, you can copy your tracking number and paste it into your local carrier's website for continued updates.

Need Help?

If you have any questions about your shipment or tracking status, don't hesitate to reach out to us at service@chicrochet.com. Please include your order number in the subject line so we can assist you as quickly as possible. We're here to make sure your order reaches you safely.