Shipping & Handling

We aim to get your Chicrochet pieces to you as quickly and reliably as possible. Please review our shipping policies below for domestic and international orders.

Processing Time

All orders are processed within 1–2 business days from the date your order is placed. Orders placed on weekends or major holidays will begin processing on the next business day. You will receive a confirmation email with tracking information as soon as your order leaves our warehouse.

During peak seasons, promotional events, or high-volume periods, processing may take up to 3 business days. We appreciate your patience during these times.

Shipping Rates and Delivery Times

Shipping costs and delivery windows vary based on your location and the shipping method selected at checkout.

Domestic Shipping (United States)

• Free standard shipping is automatically applied to domestic orders with a subtotal of $75.00 or more.

• Delivery times are estimates and begin after the processing period. Delays may occur due to weather, carrier issues, or high-volume periods.

International Shipping

We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

• International orders may be subject to import duties, customs fees, and local taxes. These charges are the responsibility of the recipient and are not included in our shipping rates.

• We recommend checking with your local customs office for an estimate of these fees before placing your order.

• We are not responsible for delays caused by customs clearance, local postal services, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's tracking page. You can also track your order by logging into your Chicrochet account if you created one during checkout.

For international orders, please note that tracking may stop updating once the package leaves the United States. If this happens, you can copy your tracking number and paste it into your local carrier's website for continued updates.

Shipping Address

Please ensure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately at service@chicrochet.com. We will do our best to update your address before the order is processed, but we cannot guarantee changes once the order has been shipped.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges will apply.

Split Shipments

If you order multiple items, they may be shipped separately if some items are out of stock or located in different warehouses. You will receive separate tracking emails for each shipment. You will not be charged additional shipping fees for split shipments.

Shipping Carriers

We partner with trusted carriers including USPS, UPS, FedEx, and DHL. The carrier used for your order will be determined at our discretion based on your location, shipping method, and package size. You will receive carrier details in your shipping confirmation email.

Lost or Stolen Packages

We are not liable for packages that are lost or stolen after delivery confirmation has been provided by the carrier. If your tracking shows "Delivered" but you have not received your order, please take the following steps:

1. Check with neighbors or household members who may have accepted the package.

2. Look around your property, including porches, garages, side gates, and any other possible delivery spots.

3. Contact the carrier directly with your tracking number to confirm the exact delivery location.

If you have taken these steps and still cannot locate your package, please contact us within 3 days of the marked delivery date at service@chicrochet.com. We will work with the carrier to investigate and assist you as best we can.

Undeliverable Packages

If a package is returned to us due to multiple failed delivery attempts, refusal of the package, or an invalid address, we will notify you via email. You will have the option to:

• Reship the order to a corrected address (additional shipping charges will apply).

• Receive a refund for the product cost only (original shipping charges are non-refundable).

Shipping to P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO addresses within the United States. Please note that delivery times to APO/FPO addresses may be longer than standard domestic shipping times, as packages are transferred to military postal services.

Customs, Duties, and Taxes

For international shipments, customs authorities may inspect your package and apply duties, taxes, or fees. These charges are determined by the destination country and are the sole responsibility of the recipient.

• We are not responsible for customs delays, and we cannot predict or control the length of time customs may take to process your shipment.

• We do not collect customs duties or taxes at checkout. You will be contacted by the carrier or local customs office to pay these fees before delivery.

• If you refuse to pay customs fees and the package is returned to us, we will issue a refund for the product cost only, minus any return shipping costs incurred.

Business Days

Our shipping and processing timelines are based on business days. Business days are Monday through Friday, excluding federal holidays and major holidays observed by our carriers. Weekends and public holidays are not counted as business days.

Contact Us

If you have any questions about our Shipping & Handling policy or need assistance with your order, please reach out to us:

Email: service@chicrochet.com

We are always here to help and will respond to your inquiry within 1–2 business days.