Refund & Return Policy

We want you to love every piece you order from Chicrochet. If something isn’t quite right, we’re here to make it right. Please read our policy below carefully before initiating a return.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date.

• Unworn, unwashed, and unused.

• Free from any stains, odors, or damage.

• All original tags, labels, and packaging must be intact and attached.

• Shoes and accessories must be returned in their original boxes with all included materials.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.

• Gift cards or store credits.

• Customized or personalized items.

• Items that have been washed, altered, or damaged by the customer.

• Intimate apparel or swimwear due to hygiene reasons.

How to Initiate a Return

To start a return, please follow these steps:

1. Email us at service@chicrochet.com with your order number and the reason for your return.

2. Our team will respond within 1–2 business days with return instructions and a prepaid return shipping label.

3. Pack your items securely in the original packaging or a suitable box.

4. Affix the prepaid label to your package and drop it off at the designated carrier location.

Please ensure that you obtain a tracking number or proof of drop-off, as we are not responsible for packages lost in transit without tracking confirmation.

Return Shipping Costs

• For returns due to sizing issues or personal preference, we will deduct a flat return shipping fee of $7.00 from your refund to cover the cost of the prepaid label.

• For returns due to our error—such as incorrect items, damaged goods, or manufacturing defects—we will cover the return shipping costs at no charge to you.

• International customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Please allow 5–7 business days from the date we receive your return for the inspection to be completed.

If approved, your refund will be processed to your original payment method within 3–5 business days. The time it takes for the refund to appear on your account may vary depending on your bank or credit card issuer.

Partial Refunds

We reserve the right to issue partial refunds in the following cases:

• Items that show signs of wear, use, or damage not caused by us.

• Items returned without all original tags or packaging.

• Items returned more than 30 days after delivery.

In such cases, the partial refund amount will be determined at our discretion and communicated to you via email.

Exchanges

If you need a different size or color, we recommend returning your original item for a refund and placing a new order separately. This ensures that your replacement item is reserved immediately and ships as quickly as possible.

We do not offer direct exchanges, as our inventory fluctuates and we cannot guarantee that your desired item will remain in stock during the return process.

Damaged, Defective, or Incorrect Items

We carefully inspect every item before it leaves our warehouse. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery.

Email us at service@chicrochet.com with:

• Your order number.

• A clear photo of the issue (damage, defect, or incorrect item).

• A brief description of the problem.

We will respond within 1–2 business days to arrange a replacement or a full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund after the timeframes mentioned above, please check the following:

• Contact your bank or credit card company, as there may be a processing delay on their end.

• Check with your payment provider for any holds or pending transactions.

If you have done both and still have not received your refund, please email us at service@chicrochet.com with your order number, and we will investigate with our payment processor.

European Union Customers

For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving your items, without giving any reason. This is in addition to our 30-day return policy. To exercise this right, please notify us in writing within the 14-day period. The item must be returned in its original condition with all tags intact. Return shipping costs are your responsibility unless the item is faulty or incorrect.

International Returns

For returns from outside the United States, please note:

• You are responsible for return shipping costs and any customs duties, taxes, or fees.

• We recommend using a tracked shipping method, as we cannot process refunds for packages that do not reach us.

• Please clearly mark the package as "Return" to avoid customs delays and additional charges.

Final Sale Items

All items purchased during promotional events or marked as final sale are non-refundable and cannot be exchanged. This will be clearly indicated on the product page and at checkout.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please reach out to us:

Email: service@chicrochet.com

We are committed to ensuring your satisfaction and will do our best to resolve any issues quickly and fairly.